Frequently Asked Questions
Everything you need to know about your TIY beauty journey.
Are TIY products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All TIY products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, provided the product is at least 50% full.
Can I change or cancel my order after it's placed?
We process orders quickly, but we have a 1-hour window for any changes or cancellations. Please contact our support team immediately at [email protected].
Are your products safe for sensitive skin?
TIY products are dermatologist-tested and formulated to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
Do you offer professional or bulk discounts?
Yes, we have a TIY Pro program for licensed makeup artists and bulk pricing for retailers. Please visit our 'Pro' page for application details and requirements.